Terms & Conditions

These Terms & Conditions govern use of https://wellbeingeyecentre.com/ and the information, appointment-request facilities and other online services made available through the website. By using this website, you acknowledge these Terms & Conditions.

1. About Wellbeing Eye Centre

Wellbeing Eye Centre provides ophthalmology and eye-care services in Lusaka, Zambia.

Business: Wellbeing Eye Centre

Address: Plot No. 4134, Luboto Road, Rhodes Park, Opp. Sanlam House, Lusaka, Zambia

Telephone: +260 573 321075

Email: wellbeingeyecentre@gmail.com

Website: Home

2. Website Information Is Not a Medical Diagnosis

Content published on this website is intended to provide general information about eye conditions, eye-care services, treatments and Wellbeing Eye Centre. Website content is not a substitute for an individual medical consultation, examination, diagnosis or treatment plan.

Eye conditions can differ significantly between patients. Treatment recommendations should therefore be made after an appropriate clinical assessment by a qualified healthcare professional. Do not delay seeking professional medical care solely because of information you have read on this website.

3. Medical Emergencies

Website contact forms, email and general online enquiries should not be relied upon as emergency-response channels. If you experience a serious eye injury, sudden loss of vision, severe eye pain or another urgent medical condition, contact the clinic directly or seek appropriate emergency medical assistance without waiting for a response to an online form.

4. Appointment Requests

Submitting an appointment request through the website, WhatsApp, email or another communication channel does not by itself create a confirmed appointment. An appointment is confirmed only when Wellbeing Eye Centre communicates confirmation of the date and time.

Doctor availability.
Clinical requirements.
Emergencies.
Operating schedules.
Other circumstances affecting service delivery.

We may need to reschedule an appointment where reasonably necessary.

5. Patient Information

You are responsible for providing information that is accurate and reasonably complete when requesting an appointment, communicating symptoms or medical history, completing forms, providing contact information, or supplying information relevant to treatment.

Incomplete or inaccurate medical information may affect the ability of healthcare professionals to appropriately evaluate or treat a patient.

6. Treatment Decisions

All treatment decisions are subject to clinical assessment, medical history, examination findings, diagnostic investigations, professional medical judgment, informed consent and individual patient circumstances.

Information describing a service on this website does not mean that the service is medically appropriate for every patient.

7. Treatment Outcomes

Medicine and surgery involve individual biological responses and varying levels of risk. Although Wellbeing Eye Centre seeks to provide appropriate professional care, specific medical or surgical results cannot be guaranteed.

Information concerning recovery periods, procedure duration, expected outcomes or similar matters should be understood as general guidance unless a healthcare professional has provided individualized advice following examination.

8. Procedure Risks and Informed Consent

Medical and surgical procedures may involve potential risks, benefits, alternatives and limitations. Where applicable, these will be discussed with the patient or authorised representative before treatment, and appropriate informed-consent procedures will be followed. Website descriptions are not a replacement for this clinical consent process.

9. Children and Minors

Where services are provided to children or persons who cannot legally provide the necessary consent, a parent, legal guardian or appropriately authorised representative may be required to participate in appointment, consent and treatment processes.

10. Fees and Quotations

Treatment fees may vary depending on:

Diagnosis.
Investigations required.
Complexity of treatment.
Procedure selected.
Medicines or medical devices.
Lens or implant selection where applicable.
Follow-up requirements.
Other clinical considerations.

A website enquiry or quotation request does not constitute a final medical quotation unless explicitly confirmed by Wellbeing Eye Centre. The clinic will communicate applicable charges and payment requirements where appropriate.

11. Cancellations and Rescheduling

If you cannot attend an appointment, please contact Wellbeing Eye Centre as early as reasonably possible so that the appointment can be rescheduled and the time may be offered to another patient. Any specific cancellation, deposit or procedure-booking terms communicated to you at the time of booking will also apply.

12. Prescriptions and Medical Advice

Prescription medicines, treatment changes and clinical recommendations should only be followed as directed by an appropriately qualified healthcare professional. Do not start, stop or modify prescribed treatment solely on the basis of general website information.

13. Accuracy of Website Content

We seek to maintain accurate and useful information. However, healthcare information may change, website content may become outdated, typographical or technical errors may occur, and services, schedules, doctors, equipment or availability may change. We may update or remove content without prior notice.

14. Third-Party Websites

Our website may contain links to third-party websites, maps, social networks, messaging platforms or other services. Links are provided for convenience and do not necessarily constitute an endorsement. Wellbeing Eye Centre is not responsible for the content, availability, security or privacy practices of independent third-party websites.

15. Intellectual Property

Unless otherwise stated, the website’s original text, branding, logos, graphics, design, photographs, educational materials and other proprietary content belong to Wellbeing Eye Centre or are used with appropriate permission. Content may not be reproduced, modified, republished or commercially distributed without permission except where permitted by law.

16. Acceptable Use

You must not use the website to:

Submit false or misleading information.
Impersonate another person.
Attempt unauthorised access to systems or accounts.
Introduce malicious software.
Interfere with website security.
Scrape or misuse patient or proprietary information.
Send abusive, unlawful or harmful material.
Use the website for an unlawful purpose.

17. Website Availability

We aim to keep the website accessible, but uninterrupted availability cannot be guaranteed. The website may occasionally be unavailable because of maintenance, technical faults, hosting issues, security measures or circumstances outside our reasonable control.

18. Privacy and Personal Information

Personal information submitted through this website is handled in accordance with our Privacy Policy and applicable data-protection requirements. Users should read the Privacy Policy before submitting personal or health-related information.

19. Limitation of Website Liability

To the extent permitted by applicable law, Wellbeing Eye Centre is not responsible for loss resulting solely from reliance on general website information instead of individual medical advice, third-party websites or services, temporary website unavailability, misuse of the website, or circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any responsibility that cannot lawfully be excluded, including applicable patient rights or professional healthcare obligations.

20. Changes to These Terms

We may modify these Terms & Conditions when necessary to reflect changes in legislation, healthcare services, website functionality or operational practices. The latest version will be published on this page with an updated revision date.

21. Governing Law

These Terms & Conditions are governed by the applicable laws of the Republic of Zambia. Any dispute will be handled in accordance with applicable Zambian law and any rights available to patients or consumers.

22. Contact